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Customer Operations Graduate Programme

Customer Operations Graduate Programme

If you are up for the challenge of developing the operational processes to deliver our world class surgical robots into the hands of surgeons and enable them to get the best clinical value from Versius then is a programme for you. You’ll gain an holistic view of CMR’s Logistics, Service, Commercial, Manufacturing and Supply Chain organisations and the logistics involved in serving our global customer base. From day one, you’ll play a critical role in delivering systems, consumables, service and support to our customers. You’ll have the opportunity to combine your organisational, trouble shooting and great communication skills in challenging environments.

Why join us?

CMR is one of the UK’s most exciting companies to be joining right now. The scale of our ambition to build a world-class medical devices company in Cambridge is matched only by the breath-taking innovation that underpins our next generation of surgical robot. We’re an award-winning company that plans to significantly disrupt the way surgery is performed for the benefit of millions of patients all around the world.

Our values are ambitious, humble, people focused and fair and responsible. If you share these values, our passion for improving lives, and have the skills to make a real difference to the way minimal access surgery is developed and delivered, then it’s a great time to join us.

Responsibilities

You’ll be part of a close-knit and dynamic team, bringing an organising and coordinating hand to all manner of planning, logistics and documentation. This will include:

  • Collaborating across, coordinating and aligning resources from all teams (including Commercial, Professional Education, Clinical, Service and Support, Finance, Manufacturing and Supply Chain) as part of each customer delivery project.
  • Working with our outbound logistics team and logistics partners to ensure timely delivery of spare parts, replacement systems and consumables.
  • Creating and updating inventory and other tracking tools for systems, instruments and other consumables.
  • Working with our Business Analysts to identify process improvements and specify tools to enable greater efficiency and increased customer satisfaction.
  • Setting up and coordinating customer returns, maintenance and repair schedules.
  • Setting up our customer service infrastructure, call desks & support tiers, distribution and logistics hubs.
  • Developing and documenting best practice processes and rolling these out to new geographies as they come on stream.
  • The maintenance of critical documentation & quality procedures.
  • Monitoring and maintaining the supply of key components for both external & internal customers.

We’re a high growth company and as such roles change and evolve. We’d expect you to be willing to turn your hand to anything required of your team to help deliver its objectives.

 

About you

Naturally, you’ll be reliable, responsible and organised with a keen eye for detail. You’ll be as keen as we are to work to the highest possible standards, and a great team player. We’re also looking for you to have:

  • A flexible working style that won’t be daunted by a fast-paced working environment, or by a wide range of tasks.
  • A 2:1 from a good University in a relevant degree (e.g. Engineering, Computing, Logistics, Economics, Management, Business Administration, Languages).
  • Comfort in working with a range of people including engineers, commercial, clinical and surgical teams
  • An exceptional eye for detail.
  • A desire to offer the highest levels of customer satisfaction to both external and internal customers.
  • A polite, articulate and confident manner in person and on the telephone.
  • Fluency in a European language may be an advantage.

The Package

We offer a competitive salary and a great benefits package (including non-contributory pension scheme, cycle-to-work scheme, life assurance, and our legendary monthly BBQs). On top of that, you’ll be joining a company with a fabulous culture of ambition, creativity and teamwork, and where fun is just as valued as our commitment to make surgery better for millions of people.

 

Interested? We’d love to hear from you!

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About CMR Surgical

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Versius surgical system

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