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Intern – Customer Operations & Logistics

Intern – Customer Operations & Logistics

Customer Operations & Logistics is central to our business as good customer service is how we measure our success. Customer Operations & Logistics collaborates with so many teams and projects across the company; varying from goods in to commercial. As an intern, you will experience the business from multiple perspectives and will be actively involved with helping the company achieve its goals, by supporting both internal and external customers. Day-to-day tasks always vary depending on what is happening with the company, meaning opportunities to learn lots along the way all whilst being part of a very close, supportive team that celebrate every success.

It is hard for us to say exactly what you will be involved in during your internship as the opportunities vary depending on the area of the business that you join, but we can guarantee you will be doing real work in a real company! We have no side projects; your work will add value from day one. You will be included in day to day tasks and take on responsibility in great teams alongside great people!

You will be:
• in your final year of A Levels (or equivalent) looking for a gap year internship of at least 9 months
• applying for your 1-year Industrial Placement as part of your university course
• be at University looking for something to keep you busy in summer 2020, for a minimum of 12 weeks, whilst gaining valuable and relevant work experience!

If you are interested in a career within the area of customer operations and logistics, an internship in this team will give you excellent experience and exposure to a fast-growing function and business!

Why join us?

CMR is one of the UK’s most exciting companies to be joining right now. The scale of our ambition to build a world-class medical devices company in Cambridge is matched only by the breathtaking innovation that underpins our next generation of surgical robot. We’re an award-winning company that plans to significantly disrupt the way surgery is performed for the benefit of millions of patients all around the world.

Our values are ambitious, humble, people focused and fair and responsible. If you share these values, our passion for improving lives, and have the skills to make a real difference to the way minimal access surgery is developed and delivered, then it’s a great time to join us.

Responsibilities

What will you will get involved in whilst you are with us? Here are a few examples:

  • Collaborating across, coordinating and aligning resources from all teams as part of each customer delivery project.
  • Working with our outbound logistics team and partners to ensure timely delivery of spare parts, replacement systems and consumables.
  • Creating and updating inventory and other tracking tools for systems, instruments and other consumables.
  • Working with our Business Analysts to identify process improvements and tools to enable greater efficiency and increased customer satisfaction.
  • Setting up and coordinating customer returns, maintenance and repair schedules.
  • Setting up our customer service infrastructure, call desks & support tiers, distribution and logistics hubs.
  • Developing and documenting best practice processes and rolling these out to new geographies as they come on stream.
  • The maintenance of critical documentation & quality procedures.
  • Monitoring and maintaining the supply of key components for both external & internal customers.

We’re a high growth company and as such roles change and evolve. We’d expect you to be willing to turn your hand to anything within the customer operations & logistics remit that helps the team deliver its objectives.

The list might look long and fairly vague but we will give you more information at the interview stage and, if successful in securing an internship with us, one of the team will be in touch closer to your start date with a more specific overview!

About you

A natural communicator hopefully goes without saying, but in addition we’d like you to have:

  • A strong academic background
  • A “can-do” attitude is essential: good at “getting things done”
  • Good written and verbal communication skills
  • Ability and willingness to develop new skills
  • A passion for pursuing hobbies or interests outside of school/college

Ideally you will be going into university to study or be currently undertaking a relevant degree (e.g. Engineering, Computing, Logistics, Economics, Management, Business Administration, Languages).

The package

We offer a competitive salary and a great benefits package alongside awesome activities like our infamous monthly BBQs, indoor climbing wall and movie nights! On top of that, you’ll be joining a company with a fabulous culture of ambition, creativity and teamwork, and where fun is just as valued as our commitment to make surgery better for millions of people.

FAQs

How do I apply?

Find the internship on our website that you are most interested in and submit your application via the link! Please do not email us a copy of your application too as the volume will just be too much for us to handle!

What is the closing date for applications?

When the opportunity is filled, it will be gone! So make sure to submit your application as soon as you can!

When will I hear back from you?

We are going through a very busy period of recruitment at the moment so unfortunately cannot get back to everyone! If you haven’t heard from us by 28 February 2020 then unfortunately your application has not been successful.

When and where will interviews be held?

These will be from January 2020 onwards and will be in Cambridge where the team are based so you can have a tour of site where you will be!

What if more than one opportunity is of interest to me?

We’d appreciate if you apply for a maximum of 2 internships with us and specify in your cover letter which is your preferred – this will ensure your application is forwarded to the relevant hiring manager!

Should I include a cover letter?

Always! Tell us something your CV doesn’t, tell us about you!

Interested? We’d love to hear from you!

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