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IT Support Engineer

IT Support Engineer

We’re looking for a dedicated, responsive and enthusiastic IT Support Engineer to join our growing team in Cambridge. If you’re interested in a rare opportunity to support and maintain our IT infrastructure, applications and demanding user base in a rapidly growing and innovative organisation, then this is for you.

Why join us?

CMR is one of the UK’s most exciting companies to be joining right now. The scale of our ambition to build a world-class medical devices company in Cambridge is matched only by the breathtaking innovation that underpins our next generation of surgical robot. We’re an award-winning company that plans to significantly disrupt the way surgery is performed for the benefit of millions of patients all around the world.

Our values are ambitious, humble, people focused and fair and responsible. If you share these values, our passion for improving lives, and have the skills to make a real difference to the way minimal access surgery is developed and delivered, then it’s a great time to join us.


Every day will be different, but some of your responsibilities will include:

  • Working collaboratively within the IT Team to ensure that all aspects of IT infrastructure, computers and applications meet the needs of our demanding users.
  • Supporting a fast-paced and ever-changing environment.
  • Developing and implementing innovative solutions based on requirements.
  • Design & maintenance of on premises and cloud-based IT services to optimise performance, reliability & resilience using System Reliability Engineering (SRE) concepts.

We’re a high growth company and as such roles change and evolve. We’d expect you to be willing to turn your hand to anything within the IT team’s remit that helps the team deliver its objectives.

About you

Naturally, you’ll be keen to continue and develop your career in IT and be able to demonstrate this. You’ll have a practical, hands-on and flexible approach, and you’ll be a great team player and happy to throw yourself into a fast-paced, non-hierarchical environment. We’re also looking for you to be:

  • A good communicator and organiser, and able to build and sustain productive working relationships with all colleagues (IT team, software developers, engineers and commercial teams). You’ll be able to explain technical IT issues to non-technical users.
  • A proactive problem solver, able to ask questions and get information to correctly diagnose computer problems and understand what level of support is needed when a problem is presented
  • Keen to provide a 1st class level of customer support ensuring that all users are treated efficiently and in an appropriate manner
  • Willing to take responsibility and manage your own time and tasks
  • Able to quickly gain new skills and knowledge when faced with new challenges

You’ll be working in all the following areas, so you’ll need to be proficient at least four and be keen develop a working knowledge of the rest:

  • Providing 1st, 2nd and 3rd line support to a Windows 10 and MacOS user base
  • Networking, including subnets, VLAN, DHCP and DNS
  • Programming (Python, PowerShell)
  • AWS, Hyper-V and VMware use and administration
  • Knowledge of server hardware and OS – Windows Server, Linux (Ubuntu, CentOS)
  • Knowledge of O365, Salesforce, Pardot, Jira, Confluence, Teamcity, Netsuite & associated cloud services
  • Network Attached Storage (iSCSI)

We’d also want you to have at least a 2.1 degree in a relevant subject from a top university and relevant industry experience.

With multiple sites to look after we also need you to have a driving licence.

The package

We offer a competitive salary and a great benefits package (including non-contributory pension scheme, cycle-to-work scheme, life assurance, and our legendary monthly BBQs). On top of that, you’ll be joining a company with a fabulous culture of ambition, creativity and teamwork, and where fun is just as valued as our commitment to make surgery better for millions of people.

Interested? We’d love to hear from you!

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About CMR Surgical

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