Working within the Customer Operations Team, you will be instrumental in setting up and operating CMR’s global logistic network to support order fulfilment and delivery of our robotic surgical systems, instruments and service parts. Execution of these tasks will require you to develop and manage external third party relationships and liaise closely with CMR internal teams. You’ll be key to ensuring high levels of customer satisfaction and smooth operations of our Customer Services teams.
Why join us?
CMR is one of the UK’s most exciting companies to be joining right now. The scale of our ambition to build a world-class medical devices company in Cambridge is matched only by the breath-taking innovation that underpins our next generation of surgical robot. We’re an award-winning company that plans to significantly disrupt the way surgery is performed for the benefit of millions of patients all around the world.
Our values are ambitious, humble, fair and responsible and people focused. If you share these values and our passion for improving lives, and have the skills to make a real difference to the way minimal access surgery is developed and delivered then it’s a great time to join us.
Your key responsibilities will include:
- Translating our robotic system demands into logistic requirements to ensure adequate inventory in the right place at the right time to execute our commercial strategy and deliver high levels of customer satisfaction
- Analysing, developing and setting up partnerships with third party logistics & offsite storage providers in the UK, Europe and US and offsite storage to ensure efficient dispatch, delivery and service of our robotic systems
- Creating and managing logistics processes, including managing inventory of stock, consumables and spare parts in transit and storage and customer returns
- Managing documentation for shipping, customs and trade compliance
- Providing logistics support to all CMR Surgical’s internal customers including commercial demos & conferences, professional education, clinical trials and R&D teams
You will need to:
- Have a relevant degree coupled with professional experience in Logistics, International Customer Service and / or trade compliance, including capital equipment freight shipments, regulatory guidelines and import / export requirements
- Be detailed orientated with excellent organisation skills and be able to manage multiple tasks effectively
- Be able to negotiate effectively
- Communicate effectively with internal manufacturing, customer service and commercial teams
- Have strong analytical and business skills to evaluate various partnership options and make excellent decisions
- Demonstrate the ability to ability to work independently as well as in a team
- Be fluent in English
- Have good written English and the ability to use Microsoft Office suite tools and experience of ERP systems
We would like you to:
- Be fluent in a second European language
- Have experience of the medical equipment market
We offer a competitive salary and a great benefits package (including non-contributory pension scheme, cycle-to-work scheme, life assurance, and our infamous monthly BBQs). On top of that, you’ll be joining a company with a fabulous culture of ambition, creativity and teamwork, and where fun is just as valued as our commitment to make surgery better for millions of people.
Interested? We’d love to hear from you!