We’re looking for a Repair Centre Manager to oversee our small but growing repair function who are responsible for complex repairs of our state-of-the-art surgical robotic systems when in-field repair is not possible. Additionally, the function is responsible for supplying our Field Service teams with repaired subsystems so that they can support our customers to the highest possible level by repairing robots in the field and getting them back into service as quickly and efficiently as possible. Based at our Cambridge site, you will report to the Head of Product Support and have responsibility for repair activities in our UK and regional centres.
Why join us?
CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.
Our values are to be ambitious, humble, people focused and fair and responsible. If you share these values, our passion for improving lives, and have the desire to make a real difference to the way minimal access surgery is developed and delivered, then it is a great time to join us.
- Managing a dispersed team of Repair Team Leads and Technicians across regional and global sites
- Enabling collaboration with other technical and field service teams to share product repair and technical support knowledge
- Overseeing the expansion of our ISO13485-compliant repair procedures to cover a broad range of subsystem and system repair activities, enabling the function to recover as much value as possible from equipment needing repair.
- Managing both repair of complete robots or surgeon consoles, and also the teams repairing replaceable subsystems returned from the field.
- Establishing and maintaining repair facilities
- Developing procedures to improve the efficiency of repair schedules and workflow
- Overseeing the development and expansion of our post-repair equipment test capabilities.
- Developing repair function resourcing requirements using failure rate forecasts and geographic expansion plans, and recruiting to meet the identified needs.
- Negotiating end of life repair support agreements with internal stakeholders
- Recognising, reporting and resolving any quality issues which arise
We’re a high growth company and as such roles change and evolve. We’d expect you to be willing to turn your hand to anything within the repairs remit that helps the team deliver its objectives.
A natural communicator hopefully goes without saying, but in addition we’d like you to have:
- Experience of working within a highly regulated industry, ideally medical devices but automotive or aviation will also be considered
- Background of managing and coaching dispersed teams
- Experience of working under a ISO13485-compliant quality system, or similar quality systems from other industries.
- Track record of working on the repair of electromechanical devices
- Hands-on, operational background
- The vision to grow the team to support global expansion
- A genuine desire to help and support team members so that we can all achieve our best
We offer a competitive salary and a great benefits package. In addition, you’ll be joining a company with a fabulous culture of ambition, creativity and teamwork, and where fun is just as valued as our commitment to make surgery better for millions of people.