We’re looking for an exceptional Implementation Specialist to join our Commercial Team, based in the south of the UK, reporting to the Implementation Manager - UK & Ireland.

About CMR Surgical

CMR is an exciting and evolving company to be joining right now.  Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

At CMR we’re pushing boundaries – enhancing immense human skill with technology to deliver the best surgical care which is why we’re proud to be the Official Medical Device Partner of ParalympicsGB, the team of elite athletes that challenge perceptions of what humans can achieve. The team that inspires us with their determination, their precision and control.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

The Role

Want to get into the fast-growing world of surgical robotics? How about working in a commercial team with a radically different culture and a customer focussed approach to incentivising performance? CMR Surgical are recruiting for an Implementation Executive based in the UK. In this role, you will: 

• Be an expert in VERSIUS the next generation of robotic assisted surgical systems, and provide a concierge-style service to those working closely with the system 
• Consult with both clinical and non-clinical hospital staff through the implementation process 
• Provide ongoing advice and guidance to maximise utilisation of the system enabling best value from contracts 
• Undertake case support & troubleshooting in the O.R. for surgical teams who are trained to use VERSIUS 
• Plan and oversee the second phase of clinical cases and beyond at new Versius installations in the South of the UK

We’re a rapidly developing company and roles can change and evolve. You’ll be willing to turn your hand to anything within the Commercial Team remit that supports the team with delivering its objectives.

Responsibilities

VERSIUS Concierge – Critical to delivering against our contracted Service Level Agreements with customers, you will support and maximise uptime of VERSIUS. To achieve this, you will build lasting, engaging relationships with VERSIUS steering groups, providing regular service delivery reviews, consulting on and deploying CAPA to improve related process' and to ensure efficient patient throughput and system utilisation in-line with contracted case volumes. 

Deliver an unparalleled customer experience – The days of putting customers under pressure to place orders to hit quotas are long gone. Instead, performance reviews and incentive schemes are linked directly to customer satisfaction. We are raising the bar. We want every customer to consider us a valued partner - and you will be our brand ambassador. 

Pave the way for change – At CMR, no-one 'owns' hospitals, we don't compete with one another - we do great work together and help one another to improve. You will be surrounded by a diverse group of caring, funny, highly intelligent, hard-working people within a culture of ambition & creativity with a common goal - to bring high quality, minimally invasive surgery to more people. 

About you

Essential  

• Evidenced experience in Operating Room process management or hospital staff education development/training 
• Business Acumen- Ability to function within an executive business environment 
• Training Ability - demonstrated experience in customer and peer training, specifically related to advanced technology within a clinical environment 
• Interdependent Partnering - demonstrated record/examples of cooperating across functions 
• Inherently Self Disciplined - much of the role will be autonomous and require diligent and persistent follow up 
• Highly Organised - you will be responsible for a variety of key planning and coordinating activities including; maintaining and adhering to timelines for the installation & implementation project plan, arranging case observations, managing national coverage of Versius clinical cases alongside your peers 
• You are based preferably in the South of England and have a willingness to travel nationally 3-4 days/week with occasional international travel 

Desirable 

• Life science degree preferred or equivalent clinical/medical degree or experience 
• Experience of Minimal Access Surgery, Navigation and/or Robotics 

At CMR we’re building a diverse, inclusive, and authentic workplace; what matters most to us is that you identify with our values and are passionate about making a difference so don’t be put off applying if your experience isn't perfectly matched with this role.

We’d really like to hear from applicants from underrepresented groups and we recognise everyone has individual personal circumstances, so we’re open to discussing reduced / flexible / hybrid working hours for this role.

Why Join Us?

We offer a competitive salary and a great benefits package including a bonus, non-contributory pension, private healthcare which covers pre-existing conditions, annual personal day for every employee to use however they wish and enhanced global parental leave pay.

We recognise that everyone has a life outside of work and at times we can experience things which are significant and can impact on our working lives. We’ve just launched our Global Parental Leave and Health and Wellbeing leave supporting our colleagues going through the menopause, fertility cycles or pregnancy loss and those going through gender reassignment; allowing them time to look after themselves and those close to them.  

CMR can support with travel reimbursement for in-person interviews, providing you live a certain distance from our offices/ sites or if you need a taxi for access needs. Please just get in touch with us [email protected] if you have any questions about this, we’re happy to help.

Interested? We’d love to hear from you!