We expect to soon be hiring for an Implementation Specialist to join our Commercial Team, based in Sweden. Whilst we are not yet ready to hire for this position but we're starting our advertising early. If you would like to be considered for this upcoming vacancy, please read on. 

Working within the Field Service team, you’ll carry out the installation, service and maintenance of our state-of-the-art surgical robotic system in the Nordic region. This role will be remote, but the successful candidate would need to be able to be based within South West Sweden, or able to extensively travel within this area, as well as further afield.

You’ll play a key role in ensuring maximum system up-time and enabling surgical teams to get the best clinical value from the Versius surgical robotic platform and ensuring service agreements and warranty obligations are fulfilled. If you’re looking for a challenging role, where you can combine your technical, trouble shooting and customer facing skills then this could be the perfect role for you. 

About CMR Surgical

CMR is an exciting and evolving company to be joining right now.  Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

At CMR we’re pushing boundaries – enhancing immense human skill with technology to deliver the best surgical care which is why we’re proud to be the Official Medical Device Partner of ParalympicsGB, the team of elite athletes that challenge perceptions of what humans can achieve. The team that inspires us with their determination, their precision and control.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

Responsibilities

Working independently and as part of a wider team, your responsibilities will include: 

• Installation, troubleshooting, repair and scheduled maintenance of our integrated surgical robotic systems within the assigned territory
• Ensuring Preventative Maintenance actions are carried out precisely and on time and to ensure all service works are clearly and accurately documented
• Performs remote log analysis using dedicated engineering tools
• Owning customer issues from identification of issue through to resolution and maintaining great customer satisfaction
• Provide technical support to end-users and internal CMR teams including Commercial, Marketing, Professional Education and Clinical
• Helping develop the technical support & service processes
• Maintaining customer service logs, internal service records and accurate configurations of the installed base
• Managing spare parts inventory, from ordering to managing the reverse logistic of spare parts and calibration tools
• Ensuring all administrative tasks are performed on time (CRM Field Service orders, Reverse logistic paperwork, expenses…)
• Providing feedback to Engineering Development and Manufacturing teams (call escalation)

We’re a rapidly developing company and roles can change and evolve. You’ll be willing to turn your hand to anything within the Commercial team remit that supports the team with delivering its objectives.

About you

To be successful in this role, you’ll need to have/be:

• A relevant technical degree and / or experience and excellent practical mechanical and electronics experience
• Based in Sweden
• A can-do hands-on attitude for a variety of tasks
• Ability to self-schedule his/her activity (PM Schedule, system upgrades, repairs)
• Pro-active service mindset
• Ability to communicate with internal and external customers in high pressure situations and maintain strong customer relationships
• A good listener and strong communication skills (both oral & written)
• Willingness to work in a cross functional environment (Sales, Customer Ops, Product Support…)
• A proven track record in independently trouble shooting complex electro-mechanical systems
• A mechanical aptitude for performing any mechanical component repair or replacement to exacting standards
• Electronics experience and ability to perform software updates via engineering interfaces
• Field Service Experience (3 to 5 years) within a regulated environment such as medical/pharmaceutical or aerospace
• Fluency in Swedish and English and the ability to use Microsoft Office suite tools.
• Experience in using a CRM Field Service software

A full driving licence, be capable of travelling at short notice and be able to handle the rigours of air travel   

• Experience and knowledge of Operating Theatre protocols and working with hospitals (highly desirable but not essential)
• Experience in servicing value added capital equipment would be appreciated (Imaging, surgical robotics, radiotherapy…)

At CMR we’re building a diverse, inclusive, and authentic workplace; what matters most to us is that you identify with our values and are passionate about making a difference so don’t be put off applying if your experience isn't perfectly matched with this role.

We’d really like to hear from applicants from underrepresented groups and we recognise everyone has individual personal circumstances, so we’re open to discussing reduced / flexible / hybrid working hours for this role.

Why Join Us?

We offer a competitive salary and a great benefits package including non-contributory pension, private healthcare and a bonus scheme. In addition, you’ll be joining a company with a fabulous culture of ambition, creativity and teamwork. CMR is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop. We welcome applications to join our team from all qualified candidates, regardless of their characteristics. 

We recognise that everyone has a life outside of work and at times we can experience things which are significant and can impact on our working lives. We’ve just launched our Global Parental Leave and Health and Wellbeing leave supporting our colleagues going through the menopause, fertility cycles or pregnancy loss and those going through gender reassignment; allowing them time to look after themselves and those close to them.  

CMR can support with travel reimbursement for in-person interviews, providing you live a certain distance from our offices/ sites or if you need a taxi for access needs. Please just get in touch with us interviews@cmrsurgical.com if you have any questions about this, we’re happy to help.

Interested? We’d love to hear from you!