We expect to soon be hiring for an Implementation Specialist to join our Commercial Team, based in Germany. Whilst we are not yet ready to hire for this position but we're starting our advertising early. If you would like to be considered for this upcoming vacancy, please read on.
Want to get into the fast-growing world of surgical robotics? How about working in a commercial organisation with a exceptionally different culture and a customer focussed approach to annually incentivising performance? CMR Surgical are recruiting for an Implementation Specialist based in Germany.
CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.
In this role, you will:
VERSIUS Concierge – Critical to delivering against our contracted Service Level Agreements with customers, you will support and maximum uptime of VERSIUS. To achieve this, you will build lasting, engaging relationships with VERSIUS steering groups, providing regular service deliver reviews, consulting on and deploying CAPA to improve related process' and to ensure efficient patient throughput and system utilisation in-line with contracted case volumes.
Deliver an unparalleled customer experience – The days of putting customers under pressure to place orders to hit quotas are long gone. Instead, performance reviews and incentive schemes are linked directly to customer satisfaction. We are raising the bar. We want every customer to consider us a valued partner - and you will be our brand ambassador.
Pave the way for change – At CMR, no-one 'owns' hospitals, we don't compete with one another - we do great work together and help one another to improve. You will be surrounded by a diverse group of caring, funny, highly intelligent, hard-working people within a culture of ambition & creativity with a common goal - to bring high quality, minimally invasive surgery to more people. As you become a seasoned member of the team, you will be responsible for mentoring new members of the team, taking part in the hiring process of future colleagues, and representing the business at conferences and exhibitions, nationally and on occasion, internationally.
Essential
You are fluent in German (native speaker equivalent) and have a B2 level of English or higher
Desirable
At CMR we’re building a diverse, inclusive, and authentic workplace; what matters most to us is that you identify with our values and are passionate about making a difference so don’t be put off applying if your experience isn't perfectly matched with this role.
We offer a competitive salary and a great benefits package. In addition, you’ll be joining a company with a fabulous culture of ambition, creativity and teamwork. CMR is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop. We welcome applications to join our team from all qualified candidates, regardless of their characteristics.
