We expect to soon be hiring for an Implementation Specialist to join our Commercial Team, based in Germany. Whilst we are not yet ready to hire for this position but we're starting our advertising early. If you would like to be considered for this upcoming vacancy, please read on. 

About CMR Surgical

Want to get into the fast-growing world of surgical robotics? How about working in a commercial organisation with a exceptionally different culture and a customer focussed approach to annually incentivising performance? CMR Surgical are recruiting for an Implementation Specialist based in Germany.

CMR is an exciting and evolving company to be joining right now.  Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

Responsibilities

In this role, you will:

• Be an expert in VERSIUS and provide a concierge-style service to those working closely with the system
• Be responsible for successfully implementing Versius at new customer sites by working closely with the hospital key stakeholders and interdisciplinary within CMR following the process
• Undertake case support & troubleshooting in the O.R. for surgical teams who are trained to use VERSIUS - the next generation of robotic assisted surgical systems
• Provide ongoing advice and guidance to the customer teams and opportunities to maximise utilisation of the system (more procedures, new procedures, more departments) enabling best value from contracts

VERSIUS Concierge – Critical to delivering against our contracted Service Level Agreements with customers, you will support and maximum uptime of VERSIUS. To achieve this, you will build lasting, engaging relationships with VERSIUS steering groups, providing regular service deliver reviews, consulting on and deploying CAPA to improve related process' and to ensure efficient patient throughput and system utilisation in-line with contracted case volumes.

Deliver an unparalleled customer experience – The days of putting customers under pressure to place orders to hit quotas are long gone. Instead, performance reviews and incentive schemes are linked directly to customer satisfaction. We are raising the bar. We want every customer to consider us a valued partner - and you will be our brand ambassador.

Pave the way for change – At CMR, no-one 'owns' hospitals, we don't compete with one another - we do great work together and help one another to improve. You will be surrounded by a diverse group of caring, funny, highly intelligent, hard-working people within a culture of ambition & creativity with a common goal - to bring high quality, minimally invasive surgery to more people. As you become a seasoned member of the team, you will be responsible for mentoring new members of the team, taking part in the hiring process of future colleagues, and representing the business at conferences and exhibitions, nationally and on occasion, internationally.

About you

Essential

• Evidenced experience in Operating Room process management or hospital staff education development/training
• Business Acumen- Ability to function within an executive business environment
• Training Ability - demonstrated commitment to customer and peer training, specifically related to advanced technology within a clinical environment
• Interdependent Partnering - demonstrated record/examples of cooperating across functions
• Inherently Self Disciplined - much of the role will be autonomous and require diligent and persistent follow up
• Highly Organised - you will be responsible for a variety of key planning and coordinating activities
• Willingness to learn and to positively contribute to CMR’s future
• Highly self-motivated
• Be required to be based in Germany and have a willingness to travel nationally 3-4 days/week with occasional international travel

You are fluent in German (native speaker equivalent) and have a B2 level of English or higher

Desirable

• Life science degree preferred or equivalent clinical/medical degree or experience
• Experience of Minimal Access Surgery, Navigation and/or Robotics
• Knowledge in the medical specialties: Gyneacology, Urology, General and Visceral surgery and thoracic surgery

At CMR we’re building a diverse, inclusive, and authentic workplace; what matters most to us is that you identify with our values and are passionate about making a difference so don’t be put off applying if your experience isn't perfectly matched with this role.

Why Join Us?

We offer a competitive salary and a great benefits package. In addition, you’ll be joining a company with a fabulous culture of ambition, creativity and teamwork. CMR is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop. We welcome applications to join our team from all qualified candidates, regardless of their characteristics.

We offer a competitive salary and a great benefits package including a bonus, non-contributory pension, private healthcare which covers pre-existing conditions, annual personal day for every employee to use however they wish and enhanced global parental leave pay. 

Interested? We’d love to hear from you!