We’re looking for an exceptional individual to join our Implementation team based in Poland. Reporting to Implementation Team Lead for Eastern Europe.
CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.
At CMR we’re pushing boundaries – enhancing immense human skill with technology to deliver the best surgical care which is why we’re proud to be the Official Medical Device Partner of ParalympicsGB, the team of elite athletes that challenge perceptions of what humans can achieve. The team that inspires us with their determination, their precision and control.
We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.
VERSIUS Concierge – Critical to delivering against our contracted Service Level Agreements with customers, you will support and maximum uptime of VERSIUS. To achieve this, you will build lasting, engaging relationships with VERSIUS steering groups, providing regular service deliver reviews, consulting on and deploying CAPA to improve related process' and to ensure efficient patient throughput and system utilisation in-line with contracted case volumes.
Deliver an unparalleled customer experience – The days of putting customers under pressure to place orders to hit quotas are long gone. Instead, performance reviews and incentive schemes are linked directly to customer satisfaction. We are raising the bar. We want every customer to consider us a valued partner - and you will be our brand ambassador.
Pave the way for change – At CMR, no-one 'owns' hospitals, we don't compete with one another - we do great work together and help one another to improve. You will be surrounded by a diverse group of caring, funny, highly intelligent, hard-working people within a culture of ambition & creativity with a common goal - to bring high quality, minimally invasive surgery to more people. As you become a seasoned member of the team, you will be responsible for mentoring new members of the team, hiring future colleagues, and representing the business at conferences and exhibitions, nationally and on occasion, internationally.
We’re a high growth company and roles can change and evolve. You’ll be willing to turn your hand to anything within the Commercial Team's remit that supports the team with delivering its objectives.
To be successful in this role, you’ll need to have/be:
Essential
You will be fluent in Polish (native speaker equivalent) and have an excellent professional knowledge of English.
Desirable
At CMR we’re building a diverse, inclusive, and authentic workplace; what matters most to us is that you identify with our values and are passionate about making a difference so don’t be put off applying if your experience isn't perfectly matched with this role.
We’d really like to hear from applicants from underrepresented groups and we recognise everyone has individual personal circumstances, so we’re open to discussing reduced / flexible / hybrid working hours for this role.
We offer a competitive salary and a great benefits package including a bonus, non-contributory pension, private healthcare which covers pre-existing conditions, annual personal day for every employee to use however they wish and enhanced global parental leave pay.
We recognise that everyone has a life outside of work and at times we can experience things which are significant and can impact on our working lives. We’ve just launched our Global Parental Leave and Health and Wellbeing leave supporting our colleagues going through the menopause, fertility cycles or pregnancy loss and those going through gender reassignment; allowing them time to look after themselves and those close to them.
CMR can support with travel reimbursement for in-person interviews, providing you live a certain distance from our offices/ sites or if you need a taxi for access needs. Please just get in touch with us interviews@cmrsurgical.com if you have any questions about this, we’re happy to help.
