Careers

IT Support Engineer

 

We’re looking for an amazing IT Support Engineer to join our IT Service team, based in Cambridge and Ely, reporting to our Information Services Manager. The successful candidate will be a dedicated, responsive, and enthusiastic IT Support Engineer who would like to play a key role in a dynamic and exciting organisation.

This role is offered as an on-site position, with a requirement of being able to alternate working in both our Cambridge and Ely offices five days a week.

About CMR Surgical

CMR is an exciting and evolving company to be joining right now.  Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

Responsibilities

This role is a great opportunity for anyone looking to gain experience across a broad range of technical areas and work with colleagues from diverse backgrounds.

Every day will be different, but some of your responsibilities will include:

  • Diagnosing and resolving a broad range of IT service desks requests both remotely and in person, receiving requests from multiple channels.
  • Supporting a fast-paced and ever-changing environment.
  • Getting new colleagues up to speed with CMR IT systems and offering support, advice and knowledge sharing to all.
  • Managing access levels across a range of systems and applications.
  • Builds/rebuilds of Laptops, PCs and mobile devices.
  • Contributing to and updating our documentation and training materials.

Roles can change and evolve. You’ll need to be willing to turn your hand to anything within the Information Services remit that supports the team with delivering its objectives.

About you

Naturally, you’ll be keen to continue and develop your career in IT Support and be able to demonstrate this. You’ll have a practical, hands-on and flexible approach, and you’ll be a great team player and happy to throw yourself into a fast-paced environment. We’re also looking for you to be:

  • A proactive problem solver, able to ask questions and get information to correctly diagnose problems quickly and understand what level of support is needed when a problem is presented.
  • Enjoy providing a 1st class level of support ensuring that all our colleagues are treated efficiently and in an appropriate manner.
  • A good communicator and organiser, and able to build and sustain productive working relationships with all colleagues globally (IT team, software developers, engineers, commercial teams and more). You’ll be able to explain technical IT issues to non-technical staff.
  • Willing to take responsibility and manage your own time and tasks.
  • Able to quickly gain new skills and knowledge when faced with new challenges.

You’ll be working in all the following areas, so you’ll need to be proficient in at least three and be keen to develop a working knowledge of the rest:

  • Providing support to a Windows 10, 11, Apple iOS and MacOS client base
  • AD and AAD use and administration.
  • Knowledge of client hardware
  • Knowledge of O365, SharePoint, Salesforce, Pardot, Jira, Confluence, Netsuite & associated cloud services
  • Relevant network service troubleshooting (DHCP, DNS, etc)

Why Join Us?

We offer a competitive salary and a great benefits package including a bonus, non-contributory pension, private healthcare which covers pre-existing conditions, annual personal day for every employee to use however they wish and enhanced global parental leave pay.

We recognise that everyone has a life outside of work and at times we can experience things which are significant and can impact on our working lives. We’ve just launched our Global Parental Leave and Health and Wellbeing leave supporting our colleagues going through the menopause, fertility cycles or pregnancy loss and those going through gender reassignment; allowing them time to look after themselves and those close to them.  

CMR can support with travel reimbursement for in-person interviews if you need a taxi for access needs. Please just get in touch with us [email protected] if you have any questions about this, we’re happy to help.

Interested? We’d love to hear from you!

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